top of page



Matsumotokiyoshi Global Application Terms of Service

Matsumotokiyoshi Global Application Terms of Service

MatsukiyoCocokara & Co., a Japanese corporation (including its affiliates, hereinafter referred to as "we", "our", or "us") shall provide users (hereinafter referred to as the "Members") with information and privileges as set forth below through the Matsumotokiyoshi Global Application (hereinafter referred to as the "Application"). In the event any Member uses the Application, such Member shall be deemed to have accepted the terms and conditions as set forth in this Agreement (hereinafter referred to as the "Agreement"). In addition, the terms and conditions herein for this Application are subject to change. Please check for the latest information on a constant basis.


  1. Application Information

We make no warranty whatsoever with respect to the accuracy, currentness, usefulness, etc., of information contained in the Application.

In addition, at our discretion, we may make additions, changes, amendments, deletions, suspensions or discontinuations of disclosures, etc., of information contained in the Application, and may make changes, suspensions or discontinuations of the privileges provided to Members without prior notice.

  2. Contents of Services

(1)We will provide the following information and privileges to the Members of the Application through websites and push notification functions.

  • Information about us

  • Information about promotions, events, etc., and questionnaires

  • Information on goods and services of companies which we have deemed appropriate

  • Other business information

  • Interactive communications

(2)Unless otherwise specified, we shall provide the Application free of charge to the Members.  However, the Members themselves shall procure the terminals and fixtures necessary for using the Application, and the communication charges necessary for browsing websites and receiving push notifications shall be borne by the Members.

(3)Push notifications may be provided in conjunction with terminals' location information. If the Members do not allow the use of push notification or terminals' location information, they can change it through the settings screen.

  3. Members registration obligations

To join as a Members, you need to fill in true and accurate information and apply for Members through registration on this Application. Except as agreed by us, a user can only apply for one Members account. The personal information filled in by the Members must be true, and the identity of another person, or the Telephone number and E-mail address of another person must not be used to register as a Members. In case of the above situation, we has the right to reject the Members application or cancel the Members, and shall not be liable for any compensation.

  4. ​Processing of Personal Information

(1)In the event that the Member does not consent to the use or provision of Membership Information set forth in this article, he or she may not use the services of the Application.

We collect the following information regarding the Members (hereinafter referred to as "Membership Information") through the Application.

     i. E-mail address

    ii. Telephone number

   iii. Family name

   iv. Date of birth

    v. Postal code

   vi. Mailing address

  vii. Gender​

(2)We use Membership Information electronically or manually within the jurisdictions in which we and third-party agents conduct businesses for the following purposes:

  1. For sales activities such as sending advertising or printed materials

  2. For marketing analysis and product development​

  3. For sending thank you gifts and prizes obtained owing to questionnaire surveys and lottery draws.

  4. For pertaining to contact information when the Company picks up or manages customers’ lost property for safekeeping.

  5. For performing the contract entered into with customers or providing services thereunder.

  6. For granting points to customers in accordance with the Company's policies.

  7. For contacting with customers or providing customer services.

  8. For improving the quality of the Company's services or products.

(3)In using Membership Information for the purposes set forth in (2)ii above, we provide the analysis results of Membership Information to a third party in a manner that does not identify any individual.​

(4)We may provide Membership Information to a third party in the following cases:

     i. Where we obtain the consent of the Member

    ii. Where provision is required by law or to the extent permitted by law​

(5)For the purposes set forth in (2) above, we use and provide Membership Information during the membership registration term and for five years after membership is withdrawn.​

(6)In the event that the Member does not consent to the use or provision of Membership Information set forth in this article, he or she may not use the services of the Application.

(7)Our collection, processing, and use of Membership Information and the Members' rights they are entitled to exercise are also subject to the [Privacy Policy of MatsukiyoCocokara & Co.] ("Privacy Policy").  If there is any inconsistency between the Privacy Policy and the Agreement, the latter prevails.

  5. Inquiries and Requests Concerning Personal Information

(1)The Members may make inquiries to us, request us for access or request for preparation and provision of a copy of Membership Information collected by us through the procedures prescribed by us.  Provided, however, that we may refuse such inquiries or requests in the event that such inquiries or requests would seriously interfere with our business operations or those of any third party.

   i. Contact information: Taiwanese Matsumotokiyoshi TEL 02-2501-6680

  ii. Procedure: Please contact the "Contact information" set forth in item i above for the specific procedure.  Please note that the request requires a certificate issued by a public agency (driver's license, passport, etc.) to confirm the identity of the applicant.

  iii. Fee/Expense: The amount equivalent to the actual cost required for responding to inquiry requests.

  iv. Other inquiries and requests: Please contact the "Contact information" set forth in item i above.


(2)In the event of any inaccuracy or error in information disclosed through the inquiries or requests set forth in the preceding paragraph, the Member may request the correction, supplementation or discontinuation of the use of relevant Membership Information.


(3)In the event the purpose set forth in 3(2) above ceases to exist, the time limit set forth in 3(5) above expires, or our collection, management or use of personal information violates the Taiwan Personal Data Protection Act, the Member may request the deletion, management and discontinuation of the use of his or her Membership Information.


(4)With regard to the method of the request set forth in (2) and (3) above, the provisions of (1)i to iv above shall apply mutatis mutandis.

  6. Copyright, etc.

All contents, such as character information and images, on the Application are protected by copyright law, etc. The use of such contents (including reproduction, modification, sales, uploading to other websites, posting on websites or other media, licensing, publishing, distributing, sending to an unspecified large number of people, etc.) is prohibited for purposes other than for private use without our prior approval, except as otherwise provided by law.

In addition, we prohibit the unauthorized use of our trade name and registered trademarks, such as service marks, which are affiliated with the Application.


  7. ​Linked Websites from the Application and Other Linked Services

The content of the website of a third party, which is linked from the Application (hereinafter referred to as the "Linked Website") and any services other than ours that are linked to or from the Application (hereinafter referred to as the "Third Party Services") are managed under the responsibility of such third party and are not under our control. The Linked Websites and the Third Party Services should be used in accordance with the terms and conditions of each website and service. We shall not be liable for any damage whatsoever caused by the use of the Linked Website or the Third Party Services.

  8. Disclaimer

Notwithstanding any reason, we shall not be liable for any damage arising from the use or unavailability of the Application, any damage caused due to negligence on the part of the Member (such as operating or gazing at the screen of the Application while driving or walking), or any damage arising from suspension or discontinuation of the operation of our website, or from change in information thereof.

Further, we do not guarantee the accuracy, usefulness, fitness for a particular purpose, operation at a terminal, compatibility with a terminal, safety (e.g., occurrence of errors, modification in the event of accidents, or intrusion of computer viruses or other hazards into the Application or the server, etc.), or physical and mental safety of the Member while using the Application.

In addition, we shall not be liable for any corporeal, mental or physical damage caused by the use of the Application.

  9. Prohibited Matter

The Member shall not engage in any of the following acts in connection with the use of the Application:

     i. Use of the Application by methods other than those approved by us;

    ii. Use of the Application for business or profit-making purposes beyond the scope of personal use;

   iii. Conduct of such acts as preventing the operation of this Application (or the servers and networks connected to this Application);

   iv. Use of the Application by pretending to be a third party;

    v. Unlawful acquisition of privileges by making false statements or altering information;

   vi. Infringement of intellectual property rights such as copyrights, trademarks, rights of privacy, rights of publicity, rights of reputation, etc., of us or any third party;

  vii. Conduct of any act in violation of laws, regulations, public order, morals, or the Agreement;

 viii. Modification or falsification of the Application or analysis of the source code by decompiling, disassembling or reverse engineering; and

   ix. Any other acts that we determine to be inappropriate.


10. Prohibition of Assignment of Rights and Obligations

The Member shall not assign or secure as collateral the status as a user of the Application and the rights and obligations based on such status to any third party without our prior approval.


11. Suspension of Use, Compensation for Damages

Members shall observe the principle of good faith when exercising their rights. In the event that the Members breaches any of the provisions set forth in the Agreement, or does not exercise its rights in accordance with the Principles of Good faith.(For example, it includes, but is not limited to, multiple registrations, or the acquisition and use of points in an unjust or dishonest manner.)We have the right to cancel or adjust the transaction, or shall be entitled to immediately suspend the Member's use of the Application. 

In addition, in the event any damage is caused to us or any third party due to such breach, we shall be entitled to claim compensation for damages from such Member.


12. Changes to the Contents of the Application

We may change the contents of the Application without prior notice.


13. Termination of the Application or Part of Its Services

In the event that it becomes difficult to continue providing the Application or any part of its services, or in the event that we deem it necessary from the viewpoint of sales policy, we shall be entitled to terminate the provision of the Application or any part of its services in the manner determined by us. To the maximum extent permitted by applicable law, we shall not be liable for any damages whatsoever suffered by the Member due to the termination of the provision of the Application or any part of its functions.

14. Changes to the Terms of Service

In the event of any change to the Agreement, we will notify the Member of the fact that such change is made, and we will make available the contents of the revised Agreement as well as the effective date thereof on our website or on the Application.

15. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Japan. In addition, in the event of dispute between the Member and us regarding the Application, the Tokyo District Court shall have exclusive jurisdiction of the first instance.


16. Language

The governing language of these terms of service shall be English, and any translation into any other language shall be solely for reference.  In the event of any conflict, the English version shall prevail.

- END -

Enacted April 1, 2020

Amended October 1, 2021

Amended October 2, 2023
MatsukiyoCocokara & Co.

bottom of page